Once your production instance is configured and being used, it will be time to close down your dedicated project space. Your Project Manager will ensure that a date is agreed for close down and that all remaining issues are resolved (or handed over to Support, if necessary).


Catch up calls and support processes going forward

At this point, you will be introduced to your main point of contact going forward, who will arrange a post-implementation meeting to introduce you to engagement support and BAU resources. You can reach out to our the team by emailing: account-management@figshare.com


You will be added to the regular regional community call, where we discuss any engagement, technical, or other concerns at the time.


For any questions, technical issues, or configuration changes going forward, please lodge a ticket on the Figshare support site: support.figshare.com/tickets/new (See the "Support" tab for further info and resources). This will be the fastest way for your query to be picked up by the right person, and have all appropriate parties looped in.


For further information about using Figshare for Institutions, we encourage you to visit our our admin guides.


And for further resources about Figshare, our work with the community, and resources for advocating the service at your institution, we encourage you to visit our website: info.figshare.com/case-studies


You can also visit the following forums accessible to Figshare for Institutions partners:

  • Feature request forums (where you can lodge your own feature requests, or support and participate in current request discussions)
  • Release notes (where our Product Team, updates all our notes
  • Engagement resources (where you can find a collection of resources and reusable templates for developing engagement and marketing campaigns)